Privacy policy

Privacy Policy

Privacy Policy – Alvero Atelier

At Alvero Atelier, we place great importance on your privacy. In this privacy policy, we explain which personal data we collect, why we collect it, and how we handle it responsibly, in accordance with the General Data Protection Regulation (GDPR).

This privacy policy applies to customers in The Netherlands & Belgium.

1. Who we are

Alvero Atelier
Chamber of Commerce (KvK) number: 97629332

Email: info@alveroatelier.com
Website: www.alveroatelier.com

2. What data do we collect?

When you place an order, contact us, or subscribe to our newsletter, we may collect the following personal data:

First and last name
Shipping and billing address
Email address
Telephone number (optional)
Payment details (processed via external payment providers)
Order history
IP address and browser data (for analysis and security)

3. Why do we collect your data?

We process your personal data solely on the basis of legal grounds and for the following purposes:

Processing and shipping orders
Processing payments
Customer service and communication
Sending newsletters and updates (only with your consent)
Improving our website and user experience
Compliance with legal obligations (such as tax legislation)

4. With whom do we share your data?

We share your personal data with third parties only when necessary for the provision of our services, including:

Payment providers (e.g., iDEAL, Bancontact, PayPal)
Shipping partners (e.g., PostNL, DHL)
Web hosting and email services
Analytics tools (e.g. Google Analytics, with anonymized data)

Data processing agreements have been concluded with these parties where required.
We will never sell your personal data to third parties.

5. How long do we retain your data?

We do not retain your personal data longer than necessary for the purposes for which it was collected:

Order and invoice data: for a maximum of 7 years, in accordance with tax obligations
Newsletter data: until you unsubscribe

6. How do we protect your data?

We take appropriate technical and organizational measures to protect your data, including:

Secure (SSL) connections
Encrypted data storage
Restricted access to personal data

7. Your rights

You have the right to:

To access your personal data
To have your data corrected or supplemented
To have your data erased
To object to the processing of your data
To restrict the processing
To withdraw your consent
To lodge a complaint with the competent supervisory authority

For the Netherlands, this is the Dutch Data Protection Authority.
For Belgium, this is the Data Protection Authority (GBA).

You can exercise these rights by contacting us at
info@alveroatelier.com

8. Cookies

Our website uses cookies to improve functionality and user experience. You can adjust your cookie preferences at any time via your browser settings or through the cookie settings on our website.