Refund policy

1. Return period

You can return any eligible item within 14 days of the delivery date .
Unfortunately, after this period we can no longer offer a refund or exchange.

2. Return conditions

To be eligible for a return, the items must be:

Unused and unwashed
In their original condition

Because our items are delivered without labels or tags, their absence is not a valid reason to refuse a return.

Items that cannot be returned:

Products purchased during a sale
Gift cards
Personalized or custom-made items

3. How do you start a return?

To request a return, send an email to our customer service at info@alveroatelier.com

Clearly state the following in your email:

Your order number
Which items you wish to return
The reason for the return

Our customer service team will then assist you further and process the return for you.

4. Return shipping costs

Return shipping costs from the Netherlands & Belgium are your responsibility, unless the item is damaged or we made an error with your order.

We recommend using a shipping method with track & trace , as we are not responsible for lost returns.

5. Refunds

Once we have received and inspected your return, we will notify you.
After approval, your refund will be processed within 5–10 business days and automatically credited via the original payment method.

6. Exchanges

At this time, we do not offer direct exchanges.
Would you like a different size or another product? You can return the item and place a new order.

7. Damaged or incorrect items

Have you received a damaged, defective, or incorrect item? Please contact us within 48 hours of delivery at info@alveroatelier.com
and attach clear photos. We will resolve this free of charge and as quickly as possible.